Shelley Hunter Deitz
Sr. Director @ Capital One | Operations Strategy, Process Transformation
- Role
- Sr Director, Servicing Strategy and Operations Lead for Collections and Recoveries at Capital One
- Location
- Richmond, VA, US
- LinkedIn followers
- 500 followers
About Shelley Hunter Deitz
Experienced senior leader with 15+ years in process transformation, strategic partnerships, regulatory compliance, and talent development. Skilled in optimizing customer experience and efficiency through high-profile process reengineering. Proven in fostering cross-functional success through collaboration. Committed to risk mitigation and a dedicated advocate for talent growth and building empowered teams.
Experience
Sr Director, Servicing Strategy and Operations Lead for Collections and Recoveries
Jan 2022 — Present
Accountable for customer service strategy and operations for 1,700+ associates handling 10M+ calls annually. Operations inclusive of calls, complaints, back office processes, and controls for past due card customers. Collaborate with business, product, and tech teams to improve user experiences for customers and agents.
Education
William & Mary
Bachelor of Business Administration - International Emphasis
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.