Shelley Roberts
Patient Service Representative ll Sutter Medical Foundation
- Role
- Patient Service Representative ll at Sutter Shared Services
- Location
- Riverton, UT, US
- LinkedIn followers
- 500 followers
About Shelley Roberts
Sutter Physician Services
Experience
Patient Service Representative ll
Apr 2015 — Present · US
Patient Service Representative, Sutter Medical Foundation, West Valley City, UT Provide high quality, professional customer care services and standards via phone, in writing or email. Evaluation of patient symptoms, determine care or appointment needed, triage patients to nurses, referral management and prescription refills. Navigate a computerized data entry system or other relevant applications to assist patients and clients promptly and efficiently. Protect and maintain confidentiality of client and patient information. Ability to efficiently handle high phone volumes, adverse situations and properly assist patients and clients with their requests. Proficient in Microsoft Applications (Outlook, Word, Excel).
Education
East High School
General Education, General Studies
1986 — 1988
Salt Lake Community College
General Studies
2011 — 2012
Salt Lake Community College
General Studies
2011
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