Shelley O.
Epic - Sr Technical Specialist @Inova Health
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WORK HISTORY
Epic - Sr Technical Specialist @Inova Health
VA, US
Flexible, collaborative, and able to manage and prioritize multiple tasks simultaneously to maintain teamwork and optimal project flow.Electronic medical record application and technical support; not limited to design, build, testing, end-user support, training, and change management process from test to production environments. Participates in version upgrades and mass migration of system changes. Developed test scripts for enhancement requests and version upgrades and worked with project team for integrated and user acceptance testing. Utilizes ServiceNow for change management process and incidents. Monitor and resolve incidents per service level agreement. Promotes agile framework for process improvement and remove bottlenecks to enable healthcare teams perform efficient workflows. Participates in sprints and implementation of new process flows. Used Six Sigma principles, Kaizen, BPR, process mapping, and gap analysis. Ability to translate documented workflows into clinical application functionalities. Provided standardization principles to end-users for seamless and efficient workflows. Experienced in working and presenting to executive level and/or leadership for project status, demoes, and issues.Supports ambulatory and inpatient providers for Promoting Interoperability (PI) and Merit-Based Incentive Payment System (MIPS) to successfully meet CMS attestation requirements. Participated in system build aligned with regulatory requirements per ONC, HITECH, HIPAA, FHIR, and HIE. Engaged in Sequoia HIE project with Department of Defense for data exchange. Assisted annually on terminology mapping of clinical concept codes (LOINC, RxNORM, SNOMED) for quality measures reporting per CMS requirements. Participated in implementation of HIE, FHIR, API, eCR, and USCDI. Provides and supports reporting needs using EMR tools.Mentored junior analysts and interns.
EDUCATION
George Mason University
BS, Nursing
George Mason University
MS, Healthcare Nursing Administration
ABOUT SHELLEY O.
HIGHLIGHTS• Worked in multiple diverse roles in Healthcare Information Technology with consulting experience. • Implemented full life cycle of various information technology systems and change management processes.• Experienced in project management of different level of complexities.• Six Sigma Green Belt certified.• Engaged in business transformation for current and future state analysis. • Developed test scripts and participated in functionality, acceptance, and integrated testing. • Developed technical training materials, policies, and standards of practice. • Experienced in go-live and post go-live support. • A team player to meet client and project goals, but also able to work independently, a self-starter, and quick learner.
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