Shelley Moses-Reed
Board Trustee @Landmark School
Signup · Get unlimited contacts
WORK HISTORY
Board Trustee @Landmark School
Prides Crossing, MA, US
Driven to redefine and mobilize the education and workforce view for those who think differently and specifically, Dyslexic Thinkers.
EDUCATION
The University of Kansas
BBA & Management
ABOUT SHELLEY MOSES-REED
Insightful customer experience expert, driving growth and profitability by leading teams to exceed customer expectations and provide a remarkable customer experience. Blend front-line business development and sales success with leadership expertise, garnered at industry leaders Oracle and Medallia, to establish cultures focused on employee and customer satisfaction, driving loyalty and retention, improving go to market execution, and reducing churn. Apply voice of the customer learnings to analyze and deliver solutions that meet customer needs. Consistently enhance products, processes and performance to build value. High-Impact Results:• Built-out Account Management function, role matrix, and playbooks for Medallia, turning around at risk customers, achieving 100% renewals. • Led cross-selling and solution design go to market efforts, increasing win rates at Oracle by 47%. • Improved Oracle’s Net Promoter Score (NPS) and contributed to growing revenue by $842M in three years. • Championed customer-focused culture, dramatically improving the customer experience at Oracle. • Key member of leadership team that grew Oracle from $1B to $10B in 10 years. Core competencies include:• Sales Operations • Process Improvements • Relationship Building• Customer Growth & Retention • Account Management • Persuasive Presentations• Strategic Planning & Execution • Go to Market Execution • Global Distributed Teams• Voice of the Customer Data • Customer Mindshare • Team Building & Leadership
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.