Shelley Moore Cert Assoc
Talent Acquisition Manager @Creditsafe
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WORK HISTORY
Talent Acquisition Manager @Creditsafe
Cardiff, GB
I provide strategic direction for the organisation’s talent acquisition and workforce planning function, aligning long-term people strategy with wider business objectives. I lead the design and implementation of a scalable, end-to-end talent strategy, ensuring the organisation has the capability, structure, and pipelines required to support sustained growth and operational delivery.Partnering with all stakeholders, I play a key role in strategic workforce planning, organisational design, and the development of management capability frameworks to support succession, career progression, and retention. I provid senior-level guidance and support to leaders, embedding best practice across recruitment, onboarding, and people management to drive consistency and performance across the business.I lead and develop a high-performing content team, focusing on leadership development, performance improvement, and building a commercially focused, service-driven team. Alongside operational oversight, I drove continuous improvement initiatives to enhance efficiency, candidate experience, and hiring outcomes.Through the introduction of direct sourcing strategies, employer brand development, and the optimisation of recruitment processes and supplier management, I delivered cost efficiencies exceeding £1 million, significantly reducing agency reliance while improving quality of hire and time-to-fill.I also lead the organisation’s employer brand and attraction strategy, overseeing marketing, social media, and large-scale recruitment and engagement events to strengthen market presence and build sustainable talent pipelines.This strategic transformation of the talent function was recognised externally, receiving an award-winning Talent Management achievement, reflecting the impact of the programme on business performance, cost control, and workforce capability.
EDUCATION
CIPD Qualifications
Associate's degree, Human Resources Management/Personnel Administration, General
Treorchy Comprehensive School
GCSE, A Levels,
REC
Recruitment
ABOUT SHELLEY MOORE CERT ASSOC
Experienced People Manager with over a decade of expertise in leading teams and supporting talent acquisition. Passionate about fostering an inclusive, high-performance culture and driving strategic organisation design. I support leaders with a focus on aligning talent with business goals, optimising HR functions, and ensuring sustainable growth. Skilled in career progression support, I help individuals and teams achieve both professional and personal development, making sure that every hire strengthens our culture and contributes meaningfully to our success.
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