Shelley Johnson
Customer Engagement Manager @ Equinox Payments | Driving Customer Satisfaction beyond Satisfactory
- Role
- Customer Engagement Manager at Equinox Payments
- Location
- Peoria, AZ, US
- LinkedIn followers
- 500 followers
About Shelley Johnson
As a Customer Engagement Manager at Equinox Payments, I lead a team of Technical Customer Support Specialists who ensure customer needs are met and expectations are exceeded through personal interaction. I have over 20+ years of experience in customer service management, working with cross-functional teams in manufacturing and distribution for high-security products and services. I have a strong background in technical integration, business process development, and learning management, which I leverage to contribute to a healthy bottom line and customer satisfaction. I am passionate about working in industries that affect our communities globally. I have developed and implemented new Learning Management and ERP Systems throughout the company and its subsidiaries, to achieve consistency and quality. I have also coordinated with internal departments to design, develop, and implement curriculums that meet the needs of each group and the team as a whole. I am benevolent, honest, hardworking, and dedicated, and I seek to work for companies that are ethical and forthright in their dealings with employees, customers, and the public.
Experience
Customer Engagement Manager
Jan 2023 — Present · Scottsdale, AZ
Daily Management of a team of Technical Customer Support Specialists. Ensuring customer needs are met and expectations are exceeded through personal interaction.
Education
Arizona State University
Bachelor of Applied Science (BASc)
Maricopa Community Colleges
Associate of Arts and Sciences - AAS
Skills
- Powerpoint
- Crop Protection
- Cross-Functional Team Leadership
- Team Building
- Cross Functional Team Building
- Process Optimization
- Leadership
- Customer Service
- Six Sigma
- Sales
- Ms Office
- Sharepoint
- Purchasing
- Access
- Microsoft Office
- Forecasting
- Training
- Process Improvement
- Inventory Control
- Sap Sd Module
- Fertilizers
- Transportation
- Negotiation
- Business Process Improvement
- Erp
- Chemicals
- Manufacturing
- Contract Negotiation
- Troubleshooting
- Program Management
- Customer Relations
- Materials Management
- Office Administration
- Logistics
- Inventory Management
- Sales Management
- Integration
- Strategic Planning
- Budgets
- Process Engineering
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