Shellene Baines
Process Excellence Leader | Empowering Learning and Development | Executive Board Member, Professional Women in Healthcare
- Role
- Director, Business Process at McKesson
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Shellene Baines
As a strategic and results-driven leader, I bring extensive experience in continuous…
Experience
Director, Business Process
Apr 2025 — Present
Strategic and results-oriented leader driving enterprise-wide, strategic process improvement initiatives to enhance efficiency, reduce costs, and elevate customer and employee experiences. Proven ability to align cross-functional teams in matrixed environments, influence senior stakeholders, and deliver measurable business outcomes.Key strengths include:• Process Excellence Strategy: Define and execute a company-wide process improvement strategy aligned with business goals and measurable outcomes.• Executive Partnership: Collaborate with senior leadership to identify, prioritize, and deliver high-impact process improvements that enhance efficiency and reduce cost.• Team Development: Build, lead, and mentor a high-performing team of process improvement professionals focused on delivering enterprise impact.• Governance & Accountability: Implement performance metrics, reporting frameworks, and accountability structures to track success.• Continuous Improvement Culture: Champion the adoption of Lean Six Sigma and change management principles to embed continuous improvement across the organization.• Innovation & Trend Monitoring: Stay ahead of industry trends and technologies to continuously evolve and enhance process excellence capabilities.
Education
Virginia Commonwealth University
Introduction to Change Management
Virginia Commonwealth University
Owens and Minor Emerging Leaders Program
University of Central Florida
Bachelor of Science (BS)
Villanova University
Project Management Program (in progress)
Skills
- Mental Health
- Case Managment
- Hospitals
- Healthcare
- Training
- Interviews
- Sales
- Healthcare Industry
- Coaching
- Cold Calling
- Customer Service
- Supply Chain
- Recruiting
- Sales Management
- Account Management
- Process Improvement
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