Shellender Kumar

About Shellender Kumar

Technology executive with 25+ years of proven success in leading platform engineering, enterprise application strategy, and digital transformation across HFC, insurance, telecom, and technology domains. Adept at orchestrating end-to-end delivery and governance of core, digital, and partner ecosystems that drive large-scale, customer-centric business operations. Expert in building scalable digital platform ecosystems, including Loan Origination Systems (LOS), Servicing Platforms, Salesforce CRM, and API-led fintech integrations focused on enhancing user experience, operational agility, and time-to-market.2. Experienced in application portfolio management, IT product lifecycle governance, and cloud-native modernization (AWS, microservices, serverless), enabling scalability of enterprise systems.3. Thought leader in driving GenAI, RPA, and automation-first strategies, embedding intelligence into decision workflows, credit operations, and customer engagement through modular and interoperable architectures.5. Finesse in Agile/DevOps delivery, POD team leadership, vendor and budget governance, and platform reliability, enabling digital innovation, business continuity, and long-term technology scalability.CORE COMPETENCIES Platform Strategy & Engineering Enterprise Application Leadership Cloud-Native Architecture (AWS, Serverless) API & Partner Ecosystem Integration GenAI & Automation Enablement Product & Portfolio Lifecycle Management Stakeholder Engagement Agile & DevOps Delivery Models IT Governance & System Modernization

Experience

1. Platform Head

   ABC - Aditya Birla Housing Finance Limited

   Feb 2022 — Present · Mumbai, IN

   Key Deliverables Drive AWS cloud adoption strategy, ensuring 100% application migration with enhanced scalability, security, and performance. Lead modernization of core platforms like LOS, CRM, and collections to enhance operational agility and customer experience. Oversee platform architecture integration with GenAI, API gateways, SSO, and serverless infrastructure for future-ready scalability. Manage cross-functional delivery teams to build modular applications aligned with credit, servicing, and compliance functions. Govern automation of workflows across finance, onboarding, and risk to eliminate manual dependencies and reduce turnaround time. Collaborate with fintech partners to embed KYC, analytics, and regulatory tools into enterprise systems. Monitor system performance using proactive diagnostics, ensuring continuous uptime, compliance, and SLA achievement. Administer contract governance, vendor management, and delivery alignment with business-critical digital transformation objectives.Key Achievements Delivered LOS with 90+ micro-integrations in just 4 months, setting industry benchmark for NBFC digital transformation. Migrated CRM to Salesforce in 5 months, driving NPA recovery rate from 40% to 80%. Launched next-gen CF Servicing Platform, digitizing builder workflows and reducing servicing effort across verticals. Rolled out intelligent collection’s platform, boosting user adoption and improving recovery timelines. Migrated legacy BRE to an improved platform & integrated performance scorecards within LOS to improve loan decision accuracy & tracking. Enabled 5-minute DSA onboarding using RPA-led platform, transforming partner activation and turnaround efficiency. Implemented 60+ enterprise bots, enhancing operational throughput and automating critical business transactions. Introduced securitization and invoice platforms to streamline financial reporting, reconciliation, and audit compliance.

Education

• Maharshi Dayanand University

  Master of Computer Applications (MCA)

  1999

Skills

• Project Management
• Leadership
• Business Process Improvement
• Java Enterprise Edition
• Sdlc
• Solution Architecture
• Oracle
• Requirements Analysis
• Sql
• Agile Methodologies
• Management
• Service Delivery
• Business Analysis
• Data Warehousing
• Requirements Gathering
• Insurance
• Project Planning
• Vendor Management
• Pl/Sql
• Software Project Management
• Itil