Shelia Kelly
Senior Account Management at Newfold Digital
- Role
- Senior Premium Services Account Manager at Newfold Digital
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Shelia Kelly
Interpersonal manager with 10+ years of experience in training, staffing and delivering best in class customer service. Throughout my career journey I have found that my biggest successes have come from my innovated training concepts and being adaptable to change. I excel at project management, analyzing and implementing processes, conflict resolution and being an analytical thinker who can make swift decisions while delivering result.
Experience
Senior Premium Services Account Manager
Jan 2021 — Present · Austin, TX, US
Education
University of Phoenix
Sociology
2002 — 2003
Santa Ana College
Sociology
1999 — 2002
California Institute of Electronic Engineering
Electrical, Electronic and Communications Engineering Technology/Technician
1995 — 1996
Udemy Alumni
Certified Life Coach, Achology
2018 — 2019
Skills
- Conflict Resolution
- Automated Platforms
- Superior Client Service
- Customer Retention
- Customer Service
- Retention Management
- Team Management
- Organic Search
- Online Marketing
- Marketing
- Coaching & Mentoring
- Customer Relationship Management (Crm)
- Crm
- Salesforce.com
- Conflict Management
- Soft Skills
- Business Development
- Retail Marketing
- Social Media
- Online Reputation Management
- Lead Generation
- Account Management
- Management
- Training & Development
- Cold Calling
- Search Engine Technology
- Technical Support
- New Business Development
- Email Marketing
- Search Engine Ranking
- Inside Sales
- Online Lead Generation
- Microsoft Office
- Sales
- Online Advertising
- Marketing Strategy
- Sales Presentations
- Social Media Marketing
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