Shelia Garner

About Shelia Garner

I am currently seeking employment opportunities where I may utilize my 25+ years of IT…

Experience

1. Implementation Manager Health IT

   Northrop Grumman

   Jan 2013 — Present · Nashville, TN, US

   Project Manager, Northrop Grumman, January 21, 2013- presentFacilities Manager•Part of a team that developed floor plan for site.•Assisted with complete build out of facilities, including setup cubicles, cabling, assigning seating for staff, service calls for suite.•POC for coffee vendors and snack vendor•POC for infrastructure and network support•POC for building property team for building support and maintenance•Work with company alarm and security team to ensure that the facility is secure 24/7.•Participate in monthly facility meeting•POC for Security Guard team•POC for the Crisis Management TeamImplementation Manager-Health IT•Develops and maintains information technology plans in accordance with IT Strategy•Management of the training function.•Implements and supports IVR technology interface.•Defines future requirements and coordinates planning for installing system improvements on the basis of technological developments. •Participate as a member of the Business Continuity Committee •Participate as a member of the Disaster Recovery Planning CommitteeHelp Desk Manager•Supports the development and implementation of procedures associated with Help Desk Management.•Supports the development and implementation of procedures associated with Help Desk Management.•Ensures Help Desk Requests are completed to customer and company’s satisfaction.•Monitors and reports on the progress of the resolution of high impact problems according to established standards.•Manage exceptions relating to schedules, working methods, resources, staff matters, or technical difficulties. •Take action to ensure the reliability, efficiency, and confidentiality of information systems.

Education

• University of Santo Tomas – Legazpi

  Associate of Applied Science, Business Management

  2004 — 2006

Skills

• Dod
• National Security
• Technical Support
• Call Center
• Management
• Team Building
• Training
• Information Technology
• Security Clearance
• Troubleshooting
• Software Documentation
• Clearances: Secret National Security Clearance
• Project Management
• Servers
• Business Continuity
• IT Service Management
• Change Management
• Operations Management
• Vendor Management
• Telecommunications