Shelia Flatt
Director, Affiliate Service and Operations at Travel + Leisure Co.
- Role
- Director, Customer Care Operations at RCI
- Location
- Indianapolis, IN, US
- LinkedIn followers
- 500 followers
Customer/Client ServiceView LinkedIn profile
Experience
Director, Customer Care Operations
Apr 1999 — Present · Carmel, IN, US
Manage Customer Care and Support for high volume inbound/outbound Contact Center via phone, email, chat, text, social media and web channels/departments. Effectively contribute to meeting/exceeding all key performance indicators and business objectives for eight internal teams within a department totaling 130+ employees.
Skills
- Tourism
- Hospitality
- Customer Satisfaction
- Sharepoint
- Midas
- Team Leadership
- Cms
- Microsoft Office
- Avaya
- Change Management
- Resorts
- Leadership
- Iex Total View
- Customer Service
- Management
- Kana
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