Sheldon Lucien
Systems Architect || Telecommunications || Digital Transformation
- Role
- Director of Cx at Bequant
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Sheldon Lucien
Dynamic and ambitious professional who is well orientated and committed to growing a…
Experience
Director of Cx
Sep 2024 — Present
Lead the transformation of customer-facing operations by designing and implementing streamlined, scalable processes across sales onboarding, software trials, and subscription retention. Spearhead the integration of CRM and support platforms to deliver a unified \"single pane of glass\" experience, empowering sales and support teams with end-to-end visibility and efficiency. Drive operational excellence and customer satisfaction through workflow automation, data-informed decision-making, and cross-functional collaboration.
Skills
- Customer Service
- Time Management
- Leadership
- Microsoft Office
- Microsoft Word
- Customer Retention
- English
- Outlook
- Powerpoint
- Research
- Teaching
- Windows
- Microsoft Excel
- Velocity
- Salesforce.com
- Siebel
- Lotus Notes
- Training
- Sales
- Team Building
- Management
- Marketing
- Account Management
- Cold Calling
- Sales Management
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