Sheldon Hartley

About Sheldon Hartley

Healthcare solutions leader with 15 years of experience helping hospitals and health systems improve outcomes, diagnostic accuracy, and operational performance.I specialize in bridging clinical evidence with measurable impact, partnering with CMOs, COOs, and Sepsis Program leaders to adopt diagnostics that accelerate decision-making, reduce avoidable admissions, and strengthen stewardship.At Inflammatix, I lead national engagement for TriVerity, a next-generation host-response diagnostic that helps clinicians distinguish bacterial from viral infections and assess illness severity, empowering earlier and more confident treatment decisions.Core strengths:• Building trusted relationships across executive, clinical, and operational stakeholders• Translating clinical data into ROI-driven implementation strategies• Leading complex solution adoption across IDNs and regional health systems• Driving workflow integration and measurable performance improvement• Scaling innovative diagnostic programs in infection and sepsis careFocus: Partnering with healthcare leaders to deliver better outcomes, faster decisions, and more sustainable care through innovation in diagnostics.

Experience

1. Customer Experience Manager

   Reloadly

   Feb 2026 — Present · MI, US

   Own the end-to-end customer experience for a global fintech platform delivering digital rewards, payouts, and payment solutions.Partner with sales, product, and engineering to support onboarding, API integrations, and campaign execution.Drive adoption across gift cards, prepaid cards, and mobile top-ups while resolving complex issues and improving workflows.Focus on increasing retention, platform utilization, and overall customer satisfaction through data-driven insights and proactive support.

Education

• Michigan State University

  Major: Biological Sciences | Minor: Business Administration