Sheldon Grimm
Application Product Analyst Iii @GitHub
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WORK HISTORY
Application Product Analyst Iii @GitHub
MO, US
Manage GitHub\'s business applications and systems. Analyze, maintain, and enhance existing applications and systems to ensure operational excellence and meet new technical requirements. Ensure a reliable and efficient infrastructure housing GitHub\'s business systems. Collaborate with application users to review business processes and review and define technical and/or data requirements for application enhancements. Establish and communicate system offerings and standards to the business.
EDUCATION
Ozarks Technical Community College
Associates Transfer Degree
ABOUT SHELDON GRIMM
As an Application Product Analyst at GitHub, I leverage my extensive experience and expertise in service operations, contact center management, and CRM/ticketing systems to deliver solutions that enhance customer/user satisfaction and retention. I have been working in this field for over six years, with a focus on Salesforce Service Cloud and Zendesk administration.In my previous roles at Expedia Group, I successfully managed and improved the infrastructure and enterprise engineering for multiple internal teams, as well as led the product development and strategy for the Salesforce Service Cloud platform. I have a strong background in system administration, GitHub, and strategic planning, and I am passionate about creating innovative and user-friendly products that solve complex problems and drive business value.
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