Sheldon D. Brown

About Sheldon D. Brown

Talented, Dedicated, Hard Working, God Fearing.

Experience

1. Fire & Theft Representative

   Progressive Insurance

   Feb 2015 — Present · Dallas-Fort Worth, TX, US

   Develop relationships with customers.*Investigate insurance policy coverage.*Determine fault in auto accidents, and document activity on each claim to resolve them as quickly and accurately as possible.* Oversees vehicle inspections most commonly for fire, theft recovery losses, and vandalism damage. Also ensure that all damage is consistent with the report of loss and verifying all timelines.* Completes thorough recorded statements of all potential claiming parties and material parties.* Utilizes appropriate tools (e.g, databases, informational resources, and public records) to verify information.* Interviews and/or consults with insureds, agents, witnesses, law enforcement, fire department personnel, vehicle service providers, and forensic specialists.* Conducts residential, loss and/or recovery scene investigations when appropriate.* Recognizes method of entry, method of theft, fire patterns, incendiary possibilities, property condition, and potential subrogation opportunities.* Determines if the attributes of a claim require referral to the Special Investigations Unit (SIU) or consultation with an outside forensic expert and/or legal review.* Collect factual information in order to assist in damage assessments * Determines liability and claim value.* Works with SIU regarding regulatory reporting of suspect claims reporting.* Manages rental and determines whether a vehicle should be declared a total loss. If repairable: guides vehicle through the repair process. If a total loss: gathers the appropriate title documents, negotiates and settles the total loss, and oversees the salvage process.* Proactively communicates, sets, and fulfills customer expectations.* Issues payments and reviewing requests for supplemental repair orders.

Skills

• Powerpoint
• Property Damage
• Leadership
• Sports
• Social Media
• Account Management
• Shrinkage
• Home Improvement
• Microsoft Office
• Microsoft Excel
• Time Management
• Marketing
• Team Building
• Claims Investigations
• Customer Service
• Strength & Conditioning
• Inventory Management
• Training
• Fire Investigation
• Microsoft Word
• Management
• Public Speaking
• Property & Casualty Insurance
• Sales Management
• Microsoft Streets & Trips
• Coaching
• Forklift Operator
• Sports Coaching
• Sales