Shelby Shackelford

Field Application Engineer Iii (Sem-fib) @Thermo Fisher Scientific

Hillsboro, OR, US

Field Applications Engineer (SEM-FIB)| Thermo Fisher ScientificMaterials and Structural Analysis Division of the Analytical Instruments GroupAs a Field Application Engineer specializing in SEM-FIB technology, I partner with semiconductor leaders to integrate Thermo Fisher\'s advanced electron microscopy tools into their workflows for failure analysis, characterization, and metrology. My work bridges customer needs, product innovation, and application excellence- helping customers achieve scientific and business success.Key Focus Areas: •Tool & Application Expertise: Drive self-directed technical mastery across supported toolsets (SEM-plasma ion tools) and translate customer workflows into actionable insights for product and account teams.•Application Development: Capture the voice of the customer to identify high value problems and collaborate with internal teams to deliver impactful application solutions. •Customer Training: Design and deliver customized training programs that empower users and demonstrate Thermo Fisher\'s commitment to their success. •Tool Installations: Coordinate with service and account teams to ensure smooth installations, customer-specific test execution, and timely acceptance sign-offs•Customer Collaboration: Lead regular technical working groups, applying structured problem-solving to complex challenges and maintaining transparent communication. •Sustaining Support & Project Management: Partner with service teams on escalations, manage competing priorities effectively, and document progress to ensure accountability and continuous improvement.