Shelby Saylor
Customer Experience | Business Development | Leadership and Strategic Planning | Hype Woman
- Role
- Sr Customer Experience Manager at Les Mills Us
- Location
- Cleveland, OH, US
- LinkedIn followers
- 500 followers
About Shelby Saylor
As a Sr. Customer Experience Manager at Les Mills US (LMUS), I leverage my leadership and wellness experience to create and execute strategic plans for wellness facilities and multi-site partners. I have over a decade of experience in customer experience, business development, and executive leadership in the fitness industry.I am passionate about coaching and supporting my co-workers and clients to achieve their goals and change lives through wellness. I have a proven track record of generating revenue, increasing retention, and improving quality for my accounts, as well as leading and developing teams. I have also contributed to multiple publications as an expert opinion on fitness topics and trends. I am motivated by the mission and vision of LMUS and the partners I work with, and I strive to make a positive difference in the communities I serve.
Experience
Sr Customer Experience Manager
Apr 2025 — Present
Education
The University of Akron
B.S.Ed, Exercise Physiology
2014
Cleveland State University
Master of Education (M.Ed.), Kinesiology and Exercise Science
2016
Skills
- Microsoft Office
- Teamwork
- Public Speaking
- Time Management
- Team Leadership
- Leadership
- Teaching
- Research
- Cpr Certified
- Coaching
- Training
- Personal Training
- Wellness Coaching
- Exercise Physiology
- Kinesiology
- Fitness Training
- Fitness
- Athletics
- Strength Training
- Social Media
- Wellness
- Higher Education
- Sales
- Group Exercise
- Sales Management
- Program Management
- Management
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