Shelby Savini

About Shelby Savini

Hi! I\'m Shelby. I\'m a seasoned project management, customer success and operations…

Experience

1. Senior Manager, Payments Program Management

   Zillow

   May 2012 — Present · Seattle, WA, US

   Program, project, and team manager for the BeAR department, working with key partners and stakeholders across product, operations, and sales. Responsible for setting targets, strategy alignment, resource allocation, and timeline optimization to achieve critical KPI’s that align with strategic and financial company objectives. Empathetic leader and mentor to a growing program management team, promoting team development in balance with company growth.Key Accomplishments Developed program roadmap and real-time progress dashboarding for $2.4M maturity program and ~75 team members. Reduced AR 66% over 12 months, realizing ~$600k revenue. Spearheaded initiative for invoice automation, eliminating manual work and reducing credit memo usage by 25%. Led accelerating payment receipt for prominent business lines by 33%, resulting in reduced burden for collections and cash application. ZG Top performer 2017Manager, Billing Partner Support • 20••••21 Managed a team of 6-13 FTE and BPO supporting multiple business lines. Implemented a CSAT and NPS process via Salesforce, maintaining a 95% score within the first year Collaborated with cross-functional teams to implement a new billing system, creating desktop procedures, internal audit participation outlining controls in place for product and process as well as, EOM, quarterly and EOY reconciliation with accounting. Senior Product Specialist, Lender Co-marketing • 20••••18 Balanced communications and management of key internal and external partners across loan officers, banks, and brokerages to ensure appropriate and compliant project and process delivery mechanisms were in place for shared advertising, site usability, billing, and user accounts. Managed multiple books of business for banking clients totaling over $500K of recurring revenue.Account Manager, Premier Agent Onboarding • 20••••14Parker Staffing, Seattle WA • 20••••13

Education

• Pacific Lutheran University

  Biology

  2002 — 2005

Skills

• Interviews
• Sales Operations
• Customer Service
• Program Management
• Leadership
• Marketing
• Salesforce.com
• Recruiting
• Business Development
• Human Resources
• Account Management
• B2b
• Team Building
• Management
• Cold Calling
• Customer Satisfaction
• Sales