Shelby Sager
Human Resources Operations Manager @Quadient
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WORK HISTORY
Human Resources Operations Manager @Quadient
At Quadient, Inc. I am serving as an HR Operations Manager since the beginning of 2022. I joined the company in 2017 as a Recruiter/HR Business Partner in Dallas and relocated in 2020 to HR Business Partner at our corporate offices in Connecticut. I support North America HR team strategy by delivering oversight and direction in the management of People Operations. I also manage compliance (EEO/AAP/VETS 4212), contingent workforce management, HR support infrastructure, Workday optimization and problem resolution, and frontline support. To streamline day-to-day HR activities, I drive process improvement within the employee lifecycle - hire, onboarding, promotions/transfers, and terminations. As an HR Business Partner, I partnered with leaders to foster key talent and reach business objectives through performance management, management coaching, and employee relations. My key accomplishments include: • Facilitated global company transformation as well as global HCM implementation during COVID-19 pandemic by collaborating with multiple corporate functions and cross-functional teams. • Led North America HR team to optimize Workday HCM module while offering technical knowledge and assessing stakeholders’ needs, which resulted in achieving more automation and efficiencies in operating processes. • Recognized as a Trusted Advisor and Partner to business leaders because of leading execution on business needs in various projects. • Implemented unified exit survey process for North America to supply leaders with actionable data to improve the employee experience and increase employee retention. • Delivered coaching and support to managers on employee relations management during the COVID-19 pandemic, and collaborated with managers on talent recruitment and retention. • Played a vital role in improving employee experience as well as attracting, recruiting, and retaining qualified employees by engaging with customer service and inside sales teams in Dallas call center.
EDUCATION
Oklahoma State University
Master of Business Administration - MBA
University of Central Oklahoma
Bachelor of Arts
SKILLS
ABOUT SHELBY SAGER
One of my core expertise is to identify underperforming areas and recommend process…
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