Shelby Reed

WORK HISTORY

EDUCATION

ABOUT SHELBY REED

Hi, my name is Shelby.With seven years of diverse professional experience, I have spent the last two years specialising in project and operations management within the NHS. As a recent graduate with a Bachelor\'s with Honours in Business Management and Marketing, I am passionate about driving transformational change and operational excellence.Currently based in Bristol, I am proud to have graduated from the third cohort for UHBW\'s Graduate Management Scheme. My time in University Hospitals Bristol and Weston allowed me to lead impactful projects that enhance service delivery and patient care.In my current temporary role within the NHS Bank system, I manage staff allocations using online systems, ensuring wards and departments are adequately resourced while maintaining accurate records. I am now seeking a permanent position to further develop my skills and contribute to the Trust\'s commitment to high-quality service deliveryMy career journey includes five years of paid and voluntary work in recruitment, retail, and hospitality. These roles honed my skills in customer service, teamwork, and financial transactions, providing a solid foundation for my transition into management. My ability to handle customer inquiries, both in person and over the phone, collaborate effectively with colleagues, and manage transactions has been instrumental in my success.I am driven by a desire to work in a management role with a diverse team of passionate business-minded individuals. My educational background has equipped me with strong organisational, multitasking, and numerical skills, as well as confidence in public speaking. I have consistently applied my natural talent for organising people and projects to enhance customer experiences and operational efficiency.In my previous role, I successfully managed a team to support over 200 incoming calls daily, ensuring efficient call routing and reducing complaint behaviour. This experience has reinforced my commitment to prioritizing customer satisfaction and resolving issues effectively.Outside of work, I enjoy kayaking on the oceanfront and soaking in scenic views with friends and family. My leisure activities reflect my appreciation for balance and well-being, which I strive to integrate into my professional life.I am excited about the future and look forward to leveraging my skills and experience to drive meaningful change and contribute to the success of dynamic organisations.