Shelby Joseph
Clinical Director @Telecare Corporation
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WORK HISTORY
Clinical Director @Telecare Corporation
Sedro-Woolley, WA, US
EDUCATION
Alvin High School
High School Diploma
Texas A&M University
Bachelor of Science - BS, Psychology
Texas State University
Master of Arts - MA, Clinical Mental Health Counseling
ABOUT SHELBY JOSEPH
I am a behavioral health leader with experience building high-performing clinical teams across diverse care settings. With a strong foundation in crisis intervention, suicide prevention, and outpatient mental health services, I specialize in developing scalable systems that improve care access, elevate quality, and support workforce sustainability.Currently, I lead a 65-person remote team as the Clinical Manager of 988 Crisis Services at Crisis Connections, where I oversee 24/7 care delivery, implement data-driven performance strategies, and drive retention and succession planning. I’ve also directed clinic launches and quality assurance efforts across startup and established environments.What sets me apart is my ability to balance strategic vision with frontline empathy by bridging the gap between clinical excellence and operational effectiveness. I thrive in mission-driven organizations where innovation, equity, and collaboration are core values. Whether launching a new program, optimizing workflows, or mentoring emerging leaders, I bring clarity, structure, and a deep commitment to improving behavioral health systems.
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