Shelby Haveman
- Role
- Customer Success Engineer Ii at Reddit, Inc.
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Shelby Haveman
Strategic and results-driven leader with a proven track record of building and guiding…
Experience
Customer Success Engineer Ii
Sep 2022 — Present
CSE\'s serve as a liaison between the customer and the product development team, helping to resolve technical issues and ensuring that the customer\'s needs are met related to the Reddit Ads platform. • Provide technical expertise to customers by addressing their questions, concerns, and issues within specified Service Level Agreements. • Use JIRA to record, track progress and escalate application issues appropriately. • Collaborates with various teams to ensure that problems are resolved effectively and efficiently. • Assists with various application testing activities and internal projects as needed.
Skills
- Project Planning
- Retail
- Business Analysis
- Sales
- Sitecore
- Management
- Microsoft Excel
- Microsoft Word
- Customer Service
- Time Management
- Tfs
- User Acceptance Testing
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