Shelby Verne
- Role
- Sr Manager, Customer Service & Digital Analytics at Honeywell Technologies
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Shelby Verne
CPP - Certified Pricing Professional MBA Bowling Green State University
Experience
Sr Manager, Customer Service & Digital Analytics
Mar 2023 — Present
Managing a team of Customer Service Reps (17) US located and Order Entry Representatives (7) located in Mexico responsible for $260M Aftermarket Parts sales. Delivering high level of customer service to our customers through phone, email, web portal, and key customer engagements. Communicate with a wide range of people, including customer service team members, sales and customer success managers, executive leadership, and end customers. Responsible for improving CSAT, ASAT, FCR and CCR results. Improved CSAT score +15% within first 6 months in the role.
Education
Bowling Green State University
Master of Business Administration (M.B.A.)
2009 — 2011
Ohio University
Bachelor of Health Administration, Health/Health Care Administration/Management
2001 — 2005
Skills
- Product Development
- Project Management
- Account Management
- Strategy
- Analysis
- Sap
- Recruiting
- Process Improvement
- Forecasting
- Lean Manufacturing
- Management
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.