Shelby Rayner
VP of Customer Success at Dash Media | Experienced Relationship Builder | Videographer | Social Media Consultant | Children\'s Book Author | Senior Living Enthusiast
- Role
- VP of Customer Success at Dash Media
- Location
- Baltimore, MD, US
- LinkedIn followers
- 500 followers
About Shelby Rayner
Career Highlights: With 5+ years as a Senior Living professional and social media…
Experience
VP of Customer Success
Apr 2023 — Present
Client Relationship Management: Lead efforts to build and maintain strong, trust-driven relationships with clients, ensuring their needs are met and expectations exceeded throughout the customer lifecycle- Retention & Growth: Drive customer satisfaction and retention by implementing strategies that enhance user engagement, address challenges proactively and encourage long-term partnerships- Team Leadership & Strategy: Oversee and mentor a dedicated customer success team, leveraging data-driven insights to optimize processes, improve service delivery, and achieve company-wide goals for client success and growth.
Education
Virginia Tech
Bachelor of Science (B.S.), Human Development and Family Studies, Gerentology
2009 — 2013
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