Shelby Klick
Sr. Customer Marketing Manager at Employ
- Role
- Sr Customer Marketing Manager at Employ
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
Experience
Sr Customer Marketing Manager
Jul 2023 — Present
Own development and management of cross-channel marketing campaigns including strategy, copywriting, campaign setup, A/B testing, segmentations, reporting and optimization with the goal of increasing product adoption, reducing churn, and influencing expansion revenue- Manage customer references and reviews including running regular review generation campaigns to keep reviews fresh and maintain star rating- Work cross-functionally with customer success and product teams to produce onboarding email campaigns, in-app onboarding experiences, onboarding webinars, and monthly product webinars- Lead customer communications for product releases in collaboration with Product Marketing.
Education
Saint Vincent College
Bachelor of Science (B.S.), Business Marketing
2012 — 2016
Skills
- Public Relations
- Research
- Social Networking
- Social Media Marketing
- Google Docs
- Time Management
- Teamwork
- Team Management
- Marketing
- Email Marketing
- Microsoft Publisher
- Event Planning
- Microsoft Excel
- Powerpoint
- Customer Service
- Fundraising
- Editing
- Leadership
- SEO
- Social Tables
- Event Management
- Telephone Skills
- Newsletters
- Microsoft Office
- Social Media
- Marketing Communications
- Microsoft Word
- Team Leadership
- Hubspot
- Public Speaking
- Blogging
- Critical Thinking
- Problem Solving
- Indesign
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