Shelby Dunscomb

About Shelby Dunscomb

Dynamic and results-oriented professional experienced in operations management and strategic collaboration across diverse business functions. Skilled in providing comprehensive support to C-suite executives, facilitating operational objectives, and fostering cross-functional teamwork. Proficient in preparing executive reports, presentations, and communications to drive strategic initiatives. Adept at overseeing teams, mentoring staff, and ensuring alignment with departmental goals. Proven track record in managing KPIs, leading review processes, and optimizing operational excellence. Collaborative approach in working with HR and talent acquisition teams for recruitment and onboarding efforts. Strong background in project portfolio management, including the development and refinement of tools for enhanced efficiency and decision-making. Excels in liaising between operational teams and strategy groups to ensure alignment and execution of business objectives.Possessing a Master\'s Degree in Management and Leadership with a specialization in Organizational Design and Development, complemented by a Bachelor\'s Degree in Business Management, and holding certification as a ScrumMaster through the Scrum Alliance.

Experience

1. Operations Manager

   World Education Services

   Mar 2022 — Present · New York, NY, US

   As a pivotal member of the business operations leadership team, I am instrumental in driving seamlessoperations and fostering growth within the enterprise\'s business operations. Working closely with alldepartments within the COO Division, including Revenue Strategy, Transformation, Product, Production,Marketing, Sales, Customer Service, and Technology, I ensure collaborative efforts and alignment of priorities. By overseeing key projects, removing bottlenecks, and ensuring flawless execution, I contribute significantly to the company\'s growth trajectory. Additionally, I sit on the CRO Leadership Committee, supporting prioritization roadmaps, business and revenue strategy initiatives, and acting Program Manager for 3rd-party BI capabilities vendor. Through direct management of 2 Operations Coordinators and 7 BI consultants, I implement transformational and servant leadership approaches. Collaborating directly with senior leadership, I strive to enhance operational excellence throughout the enterprise, ensuring efficiency and effectiveness. Furthermore, I manage executive communications and presentations for C-Suite and senior leadership, ensuring clarity and impactful visuals. Lastly, I oversee key meetings and agendas with 250+ attendees, driving alignment.• Spearheaded the establishment of a portfolio management tool and reporting dashboard using JIRA and Tableau, offering executive leadership enriched visual insights for better decision-making.• Crafted 200+ job descriptions to optimize responsibilities and support significant people change management initiatives within the company.• Created a contract and vendor central repository for an organization of over 300 members, aimed at enhancing awareness, implementing best tracking practices, and optimizing operations.• Orchestrated the quarterly and annual strategic planning process, overseeing KPIs/OKRs, identifying and eliminating obstacles, ensuring precise tracking, and promptly communicating updates.

Education

• Harvard Business School Online

  Certificate in Management Essentials

  2023 — 2023

• Indiana Wesleyan University

  Bachelor's degree

  2015 — 2018

• Purdue University

  Master's degree

  2019 — 2020