Shelby Duke
Senior Account Executive, National & Strategic Account Management @Mcg Health
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WORK HISTORY
Senior Account Executive, National & Strategic Account Management @Mcg Health
Reports to Senior Manager, Account Management; Responsible for driving revenue and manage all aspects of $23MM Health Plan client portfolio. Identify growth opportunities within the account. Serve as the primary point of contact between MCG and the assigned book of business. Work to ensure that customers see the value and return on investment from MCG content, solutions, and services. Develop working relationships with internal business partners for problem resolution support. Identify and qualify upsell opportunities to enhance the customers’ use of MCG solutions. Conduct quarterly business review meetings with customers to ensure successful deployment and adoption of MCG content and solutions. Keep customer documentation current in Gainsight/Salesforce and develop a Customer Outcomes Plan with quantitative and qualitative goals for all customers throughout the customer lifecycle.• 2020 Operation North Star Committee• 2021 Client Forum Planning Committee• 2022 IDEA Committee Member• Earned Gainsight Customer Success Manager I and II Certificates in 2022• Multi-year nominee for MCG President’s Award • 2-time Volunteer for MCG Buddy Program
EDUCATION
University of Illinois Urbana-Champaign
BS, Psychology
Northern Illinois University
BS, Marketing
SKILLS
ABOUT SHELBY DUKE
Results-driven Account Management and Project Management Professional leveraging 21+ years success in the healthcare vertical Client management SME, driving revenue growth and solutions development Efficiency specialist, implementing industry best practices Account management expert, with proven ability to increase bottom-line profitability Top performer who thrives in high-stress, high-expectation environments Articulate communicator, quickly building rapport and trust at all levels Confident, take-charge portfolio manager with exceptional follow through Charismatic leader, adept at building and leading peak-performance teams Enterprise change agent, creating success-based culturesCORE COMPETENCIESP & L management Portfolio management Requirements documentation Resource analysis Collaborative and team oriented Change management and process reengineering Customer retention Benchmarking and performance metrics Talent selection and development Committed to exceeding corporate and customer expectations Quality control Program development Forecasting Contract negotiations and strategic alliances Business strategy, sales, and service delivery Fulfillment processing New program development and launches Project scope, design, and implementation Analytics Consistent record of achieving the unexpected
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