Shelby Callaway
I am an RF Specialist, Music Producer, Audio Engineer, and an expert in Troubleshooting/Problem Solving.
- Role
- Tier 3 Technical Support at Comcast
- Location
- Englewood, CO, US
- LinkedIn followers
- 500 followers
About Shelby Callaway
I am a technically-minded professional with extensive experience in IT products and…
Experience
Tier 3 Technical Support
Feb 2013 — Present
Deliver high-quality support and service to end-users via phone, remote connection, and Internet communication, triaging customer issues and pinpointing problems in a timely fashion• Demonstrate active listening and critical thinking acumen, interacting with customers to understand, evaluate, and analyze problem prior to effectively communicating a solution• Practiced expertise and foresight in the industry particularly in the utilization of WatchTower/Flux to observe network performance and pre-emptively eliminate potential issues • Collaborate with coworkers to assess and fix complex issues, often serving as the go-to source for team members needing guidance with support problems• Showcase my true passion for understanding and solving complicated IT-related complications in the assistance of customers and the training, support, and leadership of team members
Skills
- Spatial Analysis
- Content Management
- On the Job Training
- Research
- Troubleshooting
- Decision Analysis
- Computer Network Operations
- Sound Design
- Situational Awareness
- Handle Confidential Information
- Public Speaking
- Problem-Solving
- Social Media
- Rf Systems
- Radio
- High Pressure Situations
- Social Networking
- Team Coordination
- Microsoft Office
- Rf
- Pro Tools
- Audio Engineering
- Social Media Marketing
- Network Design
- Sound
- Network Administration
- Rf Engineering
- Audio Editing
- Network Engineering
- Networking
- Technical Support
- Event Planning
- Event Management
- Music Programming
- IT Operations
- Satellite Communications
- Audio Recording
- Music Composition
- Customer Service
- Computer Hardware Troubleshooting
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