Shelby Bell

About Shelby Bell

With over ten years of cumulative work experience in marketing, e-commerce and customer service, I am a passionate and driven Senior Account Specialist at SmartBug Media, a nationally recognized full-service digital marketing agency. My core competencies include metrics, leadership, and time management, as well as Klaviyo and Hubspot expertise. I am committed to helping businesses generate leads, increase awareness, and build brand loyalty through effective and creative marketing strategies. I value collaboration, innovation, and diversity, and I strive to bring these qualities to every project and team I work with. In my current role at SmartBug Media, I assist clients in optimizing their platforms, campaigns, and promotions, using data-driven insights and best practices. I also leverage my skills in email and chat communication, quality control, and staff training and development to provide exceptional customer service and support for both internal and external stakeholders. I am always eager to learn new skills, tools, and technologies to enhance my professional growth and deliver value to the company and the clients.

Experience

1. Retention Strategist

   Structured

   Oct 2024 — Present · US

Education

• Wright State University

  Bachelor of Arts - BA, Psychology

• The University of Arizona Global Campus

  Bachelor of Arts - BA, Business Administration, Management and Operations

• Bowling Green State University

  Bachelor of Arts - BA, Psychology