Shekhar Tripathi

About Shekhar Tripathi

Diligent IT Professional offering 20 years of proven record of success leading all phases of diverse technology projects, with experience, certifications & awards in: Digital Transformation Project Management Application management & Support• Currently serving as the Head of Application Management at Poonawalla Fincorp Ltd, responsible for implementing and supporting various applications• PMP, MBA, ITIL and Six Sigma Black Belt credentials; Certified in Ethical Hacking, Cybersecurity, Digital transformation, Computer programming coupled with business finance experience, distinguished by commended performance in: Project Management, Program Management, Risk Management, Software Development Life Cycle (SDLC), Agile Methodology, IT Services Delivery, Transition Management, Cloud Computing, People Management• Expert in agile and waterfall project management methodologies. Thorough understanding of SDLC with proficiency in mapping business requirements, technical documentation, application design, development, integration, testing and troubleshooting for information systems management• Consolidated experience in implementing application support tools like APM and Robotic Process Automation (RPA), while effectively building and training application support teams to achieve a significant reduction of over 40% in monthly incidents.• Proven track record in migrating legacy applications to cloud platforms and implementing ITIL best practices• Skilled in incident management, problem management, change management, audit management, security compliance, and stakeholder management• Designed strategic digital transformation plans and implemented a target operating model that leveraged new business enablement, reduced costs and streamlined operations to ensure competitiveness in a global market• Working on application maintenance like health checks, environment synch and upgrades to ensure Availability SLA• Managing audits (process set-up for audits, coordination with auditors, management response, remediation, status tracking and reporting)• Preparing budget (Planning yearly budget, all service related payments on-time, expense tracking and reconciliation with FTA; reporting monthly OPEX variance)• Conducting vendor management (KPI tracking and reporting, on-time governance meetings and quality of meetings, on-time contract renewals, vendor performance evaluation, cost savings)

Experience

1. Head of Application Management

   Poonawalla Fincorp

   Jun 2021 — Present · Pune, IN

   Implementing FinnOne Neo 5.5 for Fincorp & Housing Entity Building Application support team structure User Training & Go-live support for new lending productsProviding ID Management and Level 1 support for the complete Application portfolio Providing Level 2 and Level 3 support along with the respective application vendors To analyze critical issues and get the RCA, Corrective & Preventive Actions and detection formulated for them. Manage internal SLAs with business and monitoring the vendor SLAs. To plan for smooth transition of applications from Project team to Support team. To ensure the incident management process, problem management process and Change Management process is adhered

Education

• IBS Hyderabad

  Master of Business Administration (MBA), Finance, General

  2007 — 2008

• Indian Institute of Technology, Kanpur

  CTO Program

• Indian Institute of Technology, Kharagpur

  Ethical Hacking, Cybersecurity

Skills

• Analysis
• Pmp
• Software Project Management
• IT Strategy
• Software Engineering
• Networking
• IT Service Management
• Information Technology
• Software Documentation
• Sdlc
• Solution Architecture
• Requirements Analysis
• Requirements Gathering
• Relationship Management
• Project Management
• Agile Methodologies
• Management
• Itil Certified
• Microsoft Sql Server
• Vendor Management
• Service Delivery
• Business Analysis
• Ms Project
• Mis
• Service Level Management
• Sql
• Testing
• Integration
• Operating Systems
• User Acceptance Testing
• Risk Management
• Team Management
• Management Information Systems (Mis)