Shekhar Khanna
Information Technology Technician @L3Harris Technologies
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WORK HISTORY
Information Technology Technician @L3Harris Technologies
Toronto, ON, CA
Solely in charge to resolve IT network related issues and accomplish IT HelpDesk requirements of L3 Wescam Don Mills location• Responsible for providing tier 1 and tier 2 level of support and services to main facility and remote users• Experience in setting up, troubleshooting, repairing and upgrading low to high-end desktops and laptop computers• Handle calls and emails from users and tickets generated through TrackIT and ServiceNow• Support and troubleshoot users with their IT issues by using RDP, Netsupport or Bomgar software• Manage Active Directory, file sharing, GPO creation for network users and group security management• Hands-on experience in Citrix / VPN / VDI Technologies• Ability to diagnose issues in security policies using Symantec End Point Manager • Contribute in the creation of documentation using OneNote for various rules, steps of the procedures, record keeping and closing tickets ]• Helping users in-person and via telephone by completing their critical and unique requirements of hardware and software• Manage 300+ user’s corporate phones (Android and iOS devices) using BlackBerry UEM MDM for work profile and troubleshoot• Assist other IT team members to diagnose or investigate various network issues and execute plans or projects of the L3 Wescam Don Mills location• Makes recommendations to new procedures and projects
EDUCATION
Lambton College
Infomation Technology PG certificate, Information Technology
Maharaja Surajmal Institute Of Technology
Bachelor's degree, Information Technology
ABOUT SHEKHAR KHANNA
IT Professional with almost 6 years of experience supporting servers, SAN, Microsoft cloud, office 365, desktop/laptop computers, firewall, switches, access points, printers and mobile handheld devices and LAN/WAN etc.• Experienced with managing vendor relationships, including contract renewal and negotiations for software and hardware systems, and purchasing new equipment.• Completed projects including Exchange and Active Directory cross forest migration and physical to virtual server migration• Done projects like data center move/migration, new project site/office infrastructure setup for different construction and branch offices.• Good understanding of SCCM, VMWARE ESXI and Hyper V technologies.• In Depth Knowledge of TCP\\IP, DNS, DHCP, VLAN• Worked on Windows Server 2008, 2008 R2, 2012 R2, 2016, 2019Specialties: Firewall configuration, Server administration, Mobile Device Management, Cisco, Planning and Organizing, Consolidation Services – VMWare, Terminal Server and Citrix, Transition Management, Problem Management, VOIP
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