Shekhar Sharma
Senior Vice President | Global SWIFT Payments | Card Dispute Operations | Transactional Sanction Screening |
- Role
- Senior Vice President at NAB
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Shekhar Sharma
With 18 years of experience in Banking industry, I\'m currently serving as a Senior Vice President at National Australia Bank. I hold a SWIFT For Corporate Specialist certification and a Lean Six Sigma certification, demonstrating my proficiency and expertise in financial transactions and process improvement.Experienced operations leader with a proven track record in managing large teams across shared service centres for post-trade services. Skilled in overseeing payments operations, sanction screening, card payments, dispute management, and bereavement services — driving efficiency, compliance, and exceptional customer outcomes.
Experience
Senior Vice President
May 2025 — Present · Gurugram, IN
I lead the end-to-end operations for card payments dispute resolution, focusing on Visa and Mastercard schemes. My role involves overseeing transaction processing, chargeback management, and ensuring compliance with scheme rules and regulatory requirements.My focus is on driving operational efficiency, reducing losses, enhancing customer experience, and ensuring strict adherence to global card scheme standards.My key deliverables in this role are,1. Managing Visa and Mastercard payment dispute workflows, including chargebacks, representments, and arbitration2. Ensuring compliance with scheme rules and evolving regulatory frameworks3. Leading India Card payment dispute operations team to meet SLAs and improve processing accuracy4. Driving automation and continuous improvement in dispute handling and payment reconciliation5. Partnering with Australian stakeholders to reduce fraud losses and optimize recovery rates
Education
Panjab University
Bachelor of Business Administration, Management
2004 — 2007
Éklore Éducation
Master of Business Administration, Finance
2007 — 2009
Skills
- Management
- Team Building
- Portfolio Management
- Financial Planning
- Customer Relationship Management (Crm)
- Credit
- Financial Analysis
- Customer Relations
- Banking
- Mutual Funds
- Risk Management
- Team Management
- Analysis
- Negotiation
- Customer Service
- Strategic Financial Planning
- Business Analysis
- Finance
- Business Strategy
- Capital Markets
- Leadership
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