Shekhar Saurabh

About Shekhar Saurabh

Technical Support Consultant (HPE)| Az-900| AB-730 | Infrastructure & Cloud…

Experience

1. Analyst

   Microsoft

   Present

   Cleared the AZ-900 certification exam. Worked extensively with Azure Cloud services. Managed user accounts in Office 365(O365) and Microsoft 365(M365). Launching Azure instances and managing configuration of Instances. Provided support for Azure Active Directory (Entra ID), managing user authentication and access control in cloud environment. Creation of User accounts/Guests accounts, Bulk accounts and managing devices settings. Managed and assigned licenses to user accounts. Oversaw the creation and termination of user accounts. Creating Resources, subscription, Resource groups, resource locks, Management groups. Self-service password reset, RBAC and role management. Assisted users with Domain Join Procedures, ensuring seamless integration into network environments. Guided users in adding mobile devices to access Microsoft resources, optimizing productivity and accessibility. Facilitated Windows Hello setup, enhancing user authentication and security measures. Conducted Edge Browser troubleshooting to address performance and compatibility issues. Provided expert support for Remote Desktop connection (RDP), addressing authentication and connectivity challenges. Supported Microsoft productivity applications, including Outlook, OneDrive, and OneNote, resolving issues and providing user guidance. Conducted device reimaging procedures, restoring devices to optimal functionality. Provided support for Azure Active Directory (Entra ID), managing user authentication and access control in cloud environment. ServiceNow Queue Management - Incident, Service Request, Problem & Change.

Education

• Savitribai Phule Pune University

  Bachelor of Engineering