Shekhar Saraf
.
- Role
- Agm at Tata Consultancy Services
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Shekhar Saraf
A meticulous and highly competent leader with track record of achieving best results in 18 years of my successful career. I am skilled in managing the incident, request, change and escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required. I am acute in effectively deliver/manage staff management including recruitment, mentoring, training, target setting and performance assessment.I’m expertise in Operation Development, Analytical Consulting, Technical Support, Project Management, Change Management, Client Relationship Management, Quality Management, Delivery Management and Revenue Generation. I have a great exposure of working with large scale organizations like Wipro,(India & Philippines) and WNSGS, Pune, India.I gained sound understanding of working across the business to provide effective communication on IT matters and build relationships with other teams to ensure effective dialogue between departments. I am also adroit in maintaining high performing service support functions including and IT Service Desk, Desktop Support and completed LEAN and Six Sigma projects. I gained experience in working with internal and third party teams to ensure actions are taken and completed to protect and improve services. My outstanding interpersonal and communications skills along with my positive attitude are major assets that have helped me surpass expectations in this profession. I am seeking next challenge in my successful career, and would be very happy to work for a company where my abilities can be put to good use.
Experience
Agm
Aug 2023 — Present · Kolkata, IN
Education
The Bhowanipur Education Society College, Calcutta University
Bachelor of Commerce - BCom, Business/Commerce, General
2001 — 2004
Symbiosis Centre for Management Studies- Pune
Diploma (Distance Learning), Business Administration, Management and Operations, Human Resource Management
2006 — 2008
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