Shekhar Panwar
System Engineer at Tata consultancy service || IT\'22
- Role
- System Engineer at Tata Consultancy Services
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Shekhar Panwar
Hi everyone, I’m Shekhar Panwar, an experienced ServiceNow Developer with 4 years of…
Experience
System Engineer
Aug 2022 — Present · Gurugram, IN
Managed the ServiceNow ITSM module, including Incident, Problem, Change, and Service Request Management. • Performed administrative activities in ServiceNow, ensuring smooth platform operation and compliance with best practices. • Designed and implemented third-party integrations with ServiceNow using REST APIs and JSON. • Automated business processes in ServiceNow to reduce manual effort and enhance efficiency by 70%. • Automated the creation of Virtual Desktop Infrastructure (VDI) using ServiceNow workflows and PowerShell scripting. • Built flows in ServiceNow Flow Designer to automate the machine deletion from INTUNE, reducing manual effort by 80%. • Built flows in ServiceNow Flow Designer to automate the machine deletion from SNOW, reducing manual effort by 90%. • Implemented reusable script includes standardizing code structure and improving maintainability across modules. • Mitigated vulnerabilities in MID servers, ensuring secure integration environments. • Automated dashboard reporting, cutting manual effort by 40%. • Automated daily email report generation for higher management which led to better task management. • Designed interactive dashboards for operational teams to track active tickets, leading to improved SLA compliance. • Developed and managed business rules, UI policies, and client scripts to optimize workflows and align the platform with organizational goals. • Customized the Service Portal to enhance user experience, utilizing advanced scripting for interactive and intuitive forms. • Developed ServiceNow Orchestration using Workflows and Flow Designer to process various service requests efficiently while adhering to best practices.
Education
Graphic Era Deemed to be University
Master of Computer Applications - MCA
2023 — 2025
Baluni Public School
Class 12th
2017 — 2018
Graphic Era Hill University
BSc IT
2019 — 2022
All Saints Convent School , New Tehri
Class 10th
2015 — 2016
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