Shekhar Mishra
Voice of Customer @ Heyo | Growth Strategy & Customer Experience Expert | Conversational AI Specialist | Business Coach for SMBs | Ex-Zomato | Ex-Fitso
- Role
- Voice of Customer at Heyo
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
Experience
Voice of Customer
Oct 2021 — Present · Noida, IN
I serve as the Voice of Customer at HeyoPhone, bridging user insights with product and marketing for growth and strategySpearheaded feature rollouts including WABA chat labeling, lead management, and after-call WhatsApp messagingStructured and optimized the user onboarding journey to boost adoption and retentionOversee daily customer support operations, implementing an AI-driven chatbot for faster and more effective resolutionsDesign agile processes capable of handling high query volumes without expanding team size
Education
Youth Cybersecurity Forum
Bachelor of Technology - BTech, Mechanical Engineering
2013 — 2017
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.