Shekhar Kalaskar

About Shekhar Kalaskar

As a Senior Spatial Data Specialist and Certified ScrumMaster® at HERE Technologies, I bring over 7+ years of expertise in data-driven decision-making, project delivery, and stakeholder engagement. My professional passion lies in transforming complex datasets into actionable insights that enhance operational efficiency, customer satisfaction, and business value. Throughout my career, I have successfully led cross-functional teams in high-stakes environments, driving incident resolution, resource optimization, and process excellence. By bridging the gap between technical specialists and business leaders, I ensure projects are delivered on time, within scope, and with measurable impact. Some highlights of my journey include: 1. Spearheading critical incident escalations, reducing resolution timelines and strengthening customer trust. Implementing process improvements that streamlined workflows and elevated customer satisfaction metrics. Mentoring and guiding teams to adopt agile practices, fostering a culture of collaboration, adaptability, and continuous improvement. I thrive in dynamic, challenging environments where I can apply strategic thinking, analytical expertise, and decisive leadership to solve problems and unlock growth. I am always open to connecting with professionals and organizations who share a belief in the power of data, collaboration, and innovation to shape the future of business success.

Experience

1. Senior Spatial Data Specialist (Error Manager)

   HERE Technologies

   Feb 2024 — Present · Mumbai, IN

   Represent the first stage of escalation for Incidents• Responsible for planning and coordinating all the activities required to perform, monitor, and report on the process.• Responsible for communicating with the Incident Process Owner• Point of contact for all Major and minor Incidents to ensure SLA compliance. • Responsible for the effective implementation of the process \"Incident Management\" and carries out the respective reporting procedure.• Monitor the workload per Tier 1 Analyst• Monitor the incidents to ensure that the Service Level Agreement are respected• Identify, initiate, schedule and conduct incident reviews• Ensure the closure of all resolved and end-user confirmed Incident records• Provide guidance to the Incident Process Coordinators• Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable.

Education

• Hi-Tech Institute of Technology

  Bachelor of Engineering - BE

  2010 — 2014

• Guru Nanak Vidyak Society College of Education and Research Bhandup Mumbai 400 078

  H.S.C, Science

  2008 — 2010