Shekhar Kadam
Senior Manager | Pursuing PMP certification | HDFC ERGO Gen Ins.| 14.5 yrs in BFSI Domain|Team Management | Application Support Lead | Reports | Internal Audit | DR activities| ITIL| Six Sigma | Transitions
- Role
- Senior Manager- IT at HDFC ERGO General Insurance
- Location
- Thane, MH, IN
- LinkedIn followers
- 500 followers
About Shekhar Kadam
Handling Application support team serving multinational clients. Responsibilities- Team Management - Production Application support - Release/deployment Management and Communication to end users regarding deployments - Change Management - Escalation Matrix - Ticketing Tool (Jira & Manage Engine)- Cross functional trainings of applications - Managing Audits - DR activities - Trainings and Presentations to end users(experts and surveyors)- Preparing and sharing Business Reports
Experience
Senior Manager- IT
Jul 2022 — Present · Mumbai, IN
Managing Technical Support team of HDFC ERGO. providing Claims related solutions to usersKey Areas (but Not Limited to):Production/ Application supportTAT / SLA management Handling User requests based on Ticketing tool ( JIRA / MANAGE ENGINE/ SERVE-CENTRAL)Handling Reporting- Preparing and sharing Team performance reports, Daily/ Weekly and Monthly Review reportsMaintaining System Bug tracker and taking follow for statusconducting DR activities as and when requestedProviding Audit data without any glitchesSPOC for Escalation Matrixarranging Traning and Cross functional sessions for Team upskillingconducting Team building activitiesFrequent Connects with partner teams, Business users and other stakeholdersVendor Managementconducting Interviews to identify qualitative candidates
Education
National Institute of Information Technology
GNIIT
2007 — 2009
Sikkim Manipal University
Master
2011 — 2014
ERP Institute
SAP BASIS
2014 — 2015
Mumbai University Mumbai
Bachelor of Commerce (B.Com.)
2004 — 2006
Skills
- Ipl
- IT Service Management
- Sap
- Team Management
- Toad 9.0
- Esm
- Banking Domain
- Autosys
- Production Support
- Unix
- Oracle Applications
- Sap Basis
- Sql
- Cps
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