Shekhar K.

About Shekhar K.

Honest and Hardworking

Experience

1. Senior Fraud Analyst

   HSBC

   May 2015 — Present

   Working for a UK process as a Fraud Analyst on SAS ( Security and Fraud Risk)(FCR-Financial Crime Risk ) Identifying the Risk of Fraud on Customers Credit and Debit Cards on real time basisDelivering high level of customer service in a challenging voice based environment which pertains to both Inbound and Out bond Queue management.Resolved escalations for Cornerstone Clients, reassigned by Team Leaders.Transaction Monitoring, Name Screening, Fraud Operations, Payment Screening Operations Financial Crime Threat Mitigation - FCTMExpertise in productivity tracking and performance enhancement through feedback and Helping team members for MS Office queries to make job easierCoaching Team members with types of fraud for different scenarios Professional Milestones : Have been crossed Trained for Premier, CMB and retail Customers. Have good Knowledge of KYC (Know Your Customer ) and CDD (Customer Due Diligence )Have good knowledge of UK/US regulatory environment and general AML (Anti Money Laundering ) procedures Transaction Monitoring, Name Screening, Fraud Operations, Payments Screening Operations FCTM (Financial Crime Threat Mitigation) Have been certified with best Fraud Catchers Award and awarded for best performance Professional Training/Workshop Attended :Trained for FIT -(Fraud Inbound Telephony ) Fraud Refunds, Fraud Investigation and disputes,KYC, CDD and Out of Hour queriesHandling Difficult Customer & situation – HSBC Communication skills - Being Assertive with Customers for win-win solution – HSBC

Education

• Banglore University

  Bachelor of Arts (B.A.)

• Alagappa University

  B.COM