Sajid

About Sajid

Professional Summary: Results-driven Executive Facilities - CRM with 5+ years of experience in designing and implementing customer relationship management strategies to drive business growth. Proven track record of improving customer engagement, increasing sales revenue, and enhancing overall customer experience.Experience Highlights:• Develop and maintain relationships with customers to ensure satisfaction and loyalty.• Create personalized marketing campaigns that cater to different customer segments.• Handle customer complaints or issues in a timely and effective manner.• Analyze customer data and behavior to create tailored CRM strategies.• Manage and execute customer engagement plans, ensuring they align with company objectives.• Develop and implement strategies for customer retention and improve customer lifetime value- CRM software implementation and management - Customer data analysis and insights- Marketing automation and lead generation- Customer journey mappingAchievements- Increased sales revenue by 25% through targeted marketing campaigns and sales process optimization- Improved customer satisfaction ratings by 30% through enhanced customer engagement strategies- Successfully implemented CRM software, resulting in a 40% reduction in sales cycle timeTechnical Skills:• Proficient in Kapture, Smartflow, EHS, xlite, Hello Resident, ERP, Oracle, Google Sheets, MS Office

Experience

1. Senior Executive - Crm

   Avis India

   Oct 2025 — Present · Gurugram, IN

   Managing end-to-end customer interaction lifecycle, including query handling, issue resolution, and feedback tracking through CRM platforms.Monitoring service requests and ensuring timely resolution of customer issues, including escalation handling to senior management when needed.Coordinating with cross-functional teams to streamline customer communication and enhance service delivery standards.Maintaining and updating customer records and interaction history within CRM databases for audit and follow-up actions.Identifying recurring customer concerns and proposing process improvements to increase customer satisfaction and reduce turnaround time (TAT).

Education

• School of Open Learning (DU SOL), University of Delhi

  Bachelor of Arts - BA

• Haryana Board of School Education (HBSE)

  Intermediate/Science , Non Medical

• Rao Jai Ram Polytechnic

  Diploma Mechanical Engineering , Mechanical Engineering