Shejal Sharma
Project Coordinator | Client Delivery Excellence | Project Lifecycle Management | Risk Management | CRM | Client Retention | Agile | Product Adoption | Continuous Improvement
- Role
- Customer Success Manager at Laser
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Shejal Sharma
I’m a Project Manager who loves turning chaos into order. With hands-on experience…
Experience
Customer Success Manager
Apr 2025 — Present
As a Customer Success Manager, I support the end-to-end project lifecycle for the delivery of GRC products across Banking, BFSI, Retail, Pharma, and Manufacturing domains, working with enterprise clients such as Tata Group, ICICI Bank, Axis Finance, Maruti Suzuki, Godrej, JSW, Welspun, and Aditya Birla Group.I coordinate project activities by working closely with cross-functional teams and stakeholders to manage requirements, feasibility discussions, documentation, milestone tracking, and delivery communication. I support execution across Agile and Waterfall models and contribute throughout the SDLC, including UAT coordination and release readiness.Using JIRA and Excel-based dashboards, I track progress, risks, and dependencies, proactively addressing bottlenecks to ensure on-time delivery and strong project visibility. I also facilitate regular status meetings, enhance project documentation, and ensure smooth stakeholder alignment.Recognized for my ownership and problem-solving approach, I was awarded the Rising Star Award (2023–24)
Education
Rajiv Gandhi Institute of Technology
Bachelor of Engineering - BE
2018 — 2022
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