Sheila Vanderhorn

Solution Design for Business Process Improvement

Role
Director, Business Process Operations at Ursus, Inc.
Location
Davenport, IA, US
LinkedIn followers
500 followers

About Sheila Vanderhorn

Human Resources/Talent Development professional with progressive experience in customer relationship management, solution design/implementation and business process improvement. Recognized for identifying strategies, implementing programs and communicating change to achieve business objectives to increase revenue and maximize productivity. Proven strategic leadership and project management abilities. Tactical skills in communication, problem-solving and delivering exceptional service in change-oriented environmentsSpecialties: Range of competencies include: Business Planning & Learning Strategist; Workforce Planning/Recruiting/Staffing; Human Performance Improvement; Cultural Integration/On-boarding; Business and Financial Systems; Client Relationship Management; ASTD Instructional Design and Adult Learning Theory

Experience

  1. Director, Business Process Operations

    Ursus, Inc.

    Apr 2022 — Present · Davenport, IA, US

Education

  • St. Ambrose University

    BA, Education/Natural Sciences

    1980 — 1983

Skills

  • Human Performance
  • Workers Compensation
  • Virtual Teams
  • Recruiting
  • Addie
  • Document Management
  • Business Process Improvement
  • Talent Management
  • Instructor-Led Training
  • Leadership
  • Customer Relations
  • HR Information Management
  • Onboarding
  • Risk Management
  • Customer Relationship Management (Crm)
  • Performance Management
  • Crm
  • HR Project Management
  • E-Learning
  • Software Documentation
  • Talent Acquisition
  • Health Insurance
  • HR Transformation
  • Program Management
  • Applicant Tracking Systems
  • Distance Learning
  • Temporary Placement
  • Customer Service
  • Adult Education
  • Internet Recruiting
  • Employee Relations
  • Management
  • Curriculum Design
  • HR Policies
  • Training
  • Technical Recruiting
  • Instructional Design
  • Cross-Functional Team Leadership
  • Operational Risk Management
  • Human Resources

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Sheila Vanderhorn — Director, Business Process Operations at Ursus, Inc. in Davenport, IA, US | Unifers