Sheila Radcliff

About Sheila Radcliff

I am an innovative, influential strategist who designs action plans to bring teams and operations to new levels.My focus is on understanding the corporate vision and then translating the big picture into actionable plans and collaborating with teams to drive transformational changes forward.CAREER HIGHLIGHTS: Designed strategic roadmaps and activity work plans alongside senior leaders Identified opportunities to save money, boost efficiency, and improve productivity Developed workshops to help employees understand how their roles align with the strategy Spearheaded growth initiatives and delivered exceptional business developmentTo advance my knowledge and acumen, I earned a Master of Business Administration degree and a Lean Six Sigma Green Belt certification.I consider myself a consultative, results-oriented leader who is committed to delivering real results.Areas of Expertise: Business Planning Strategy | Growth Initiatives | Enterprise Project Management | Change Management | Market Intelligence & Benchmarking | Sales & Marketing Oversight | KPI Tracking & Goal Achievement | New Product & Solution Launches | Team Building & Leadership | C-suite Presentations | Data Analytics & Visualizations | Engaging Communication

Experience

1. Business Consultant Operations Leader

   Nationwide Financial

   Jul 2023 — Present

   Strategic partner and project leader driving operational efficiency and customer experience improvements to support growth, retention, and transformation. Lead high-impact initiatives and cross-functional teams to deliver results aligned with business priorities in a dynamic environment.• Developed and implemented a process transparency dashboard for emerging markets, identifying root causes of NIGO submissions and recommending solutions to reduce cycle times by up to 30%.• Built and operationalized a 50-person call center within 60 days post-system conversion, meeting SLAs within 10 days and establishing the team as subject matter experts.•Designed and led a business case process that increased funding allocation for Retirement Solutions Operations by aligning initiatives with strategic goals.•Refreshed the work request and prioritization process, enhancing leadership visibility and enabling proactive decision-making.•Identified and advanced AI opportunities that improved customer experience, streamlined operations, and reduced call volumes.•Launched the “Innovation Tank” program, engaging frontline associates and tripling idea submissions through mentorship and execution.

Education

• Franklin University

  Master of Business Administration - MBA, Finance and Financial Management Services

• The Ohio State University Fisher College of Business

  Bachelor of Science, Business Administration: Risk Management & Insurance

  2002

Skills

• Insurance Regulation
• Process Review
• Issue Resolution
• Competitive Ana
• Product Management
• Results Driven Leader
• Insurance Case Design
• Impact Management
• Timely Decision Making
• Business Analysis
• Long Term Care Insurance
• Procedure Review
• Product Development
• Project Implementation
• Insurance
• Fixed Annuities
• Project Management
• Life Insurance
• Relationship Management