Sheila Pettigrew
Customer Success Team Lead @ Odoo | Renewals Specialist | Relationship Manager
- Role
- Customer Success Manager, Team Lead at Odoo
- Location
- Buffalo, NY, US
- LinkedIn followers
- 500 followers
About Sheila Pettigrew
I began my career at Odoo as an individual contributor CSM, managing a book of over 100 accounts across diverse industries and owning both renewals and overall customer health. Today, I serve as a Customer Success Team Lead, partnering closely with my team each day to support their accounts and drive meaningful customer growth. I pride myself on being an enthusiastic, adaptable learner who thrives on new challenges and opportunities to make a positive impact.Before transitioning into tech, I spent nine years in higher education, working in career development and Title IX. My time in this industry strengthened my communication, strategic thinking, and problem-solving skills, and taught me to approach every challenge with flexibility, empathy, and a solutions-focused mindset.Clifton Strengths: Communication, Woo, Adaptability, Strategic, PositivityMBTI: ENFJEnneagram: Type 3
Experience
Customer Success Manager, Team Lead
Jan 2025 — Present
Education
Canisius University
Master of Science, Higher Education/Higher Education Administration
2013 — 2015
Loyola University Maryland
Bachelor's degree
2008 — 2012
Skills
- Event Planning
- Mentoring
- Powerpoint
- Career Development
- Microsoft Powerpoint
- Social Media
- Interviews
- Leadership Development
- Women Leaders
- Women's Issues
- Student Engagement
- Program Development
- Management
- Social Justice
- Career Counseling
- Residence Life
- Editing
- Event Management
- Community Outreach
- Public Speaking
- Marketing
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