Sheila Turley
Senior Manager, Customer Support | Empowering Teams & Elevating Customer Experience at Epicor
- Role
- Sr Manager Customer Support at Epicor
- Location
- Dennis Port, MA, US
- LinkedIn followers
- 500 followers
About Sheila Turley
Every customer interaction is an opportunity—and I’ve built my career turning those moments into lasting success. As a results-driven Senior Manager in Customer Support at Epicor, I lead high-performing teams that thrive on collaboration, innovation, and exceeding expectations. I’m passionate about solving complex challenges, mentoring others, and driving measurable improvements in customer satisfaction and operational excellence. Empowering people and delivering results isn’t just my job—it’s my story.
Experience
Sr Manager Customer Support
Apr 2025 — Present
Leadership: Lead and mentor a team of customer support professionals, fostering a collaborative and high-performance environment.• Strategic Planning: Develop and implement customer support strategies that align with company goals and drive customer satisfaction.• Process Optimization: Identify and implement process improvements to enhance efficiency and effectiveness in customer support operations.• Customer Experience: Champion initiatives to improve the overall customer experience, ensuring timely and effective resolution of customer issues.• Performance Management: Monitor and analyze team performance metrics, providing feedback and coaching to drive continuous improvement.• Cross-functional Collaboration: Work closely with other departments to ensure seamless communication and coordination in addressing customer needs.
Education
Boston University
Microsoft Certified Solutions Expert (MCSE), Microsoft Windows NT / Internet Server Administration
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