Sheila Troncoso
Claims & Collections Specialist - Finance Operations @Imusa Usa
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WORK HISTORY
Claims & Collections Specialist - Finance Operations @Imusa Usa
Miami, FL, US
Lead cross-functional execution and issue resolution involving Sales, Logistics, and Finance, ensuring timely delivery, alignment, and operational continuity.Monitor AR aging and performance metrics, achieving 108% of DSO targets through disciplined process execution and stakeholder coordination.Manage structured workflows, documentation, and reporting to support financial accuracy, internal controls, and compliance standards.Apply a Triple Bottom Line mindset (People, Planet, Profit) by balancing financial discipline with responsible processes, collaboration, and sustainable ways of working.
EDUCATION
Fundación Universitaria San Martín
Publicista
Universidad Externado de Colombia
Diplomado
Elisa Borrero de Pastrana
Bachiller Comercial
Fundación Universitaria San Martín
Diplomado
SKILLS
ABOUT SHEILA TRONCOSO
Operations and Executive Support professional with 7+ years of experience coordinating complex initiatives, leadership engagements, and high-visibility internal events in corporate environments.Currently working in Finance Operations as a Claims & Collections Specialist, with hands-on experience in reporting, vendor coordination, internal controls, and cross-functional execution with Sales, Logistics, Finance, and HR teams.I have contributed to measurable business outcomes, including achieving 108% of DSO targets, driving ~13% cost savings through vendor optimization, and leading the standardization of operational and leadership reporting to support executive decision-making.My background combines strong execution discipline, stakeholder management, and a service-driven mindset developed through hospitality and international experience across Latin America.MBA Candidate (2025–2026), focused on strategy, operations, leadership and Triple Bottom Line business models.
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