Sheila Petersen

Role
Shift Lead & Inventory Ambassador at One Medical
Location
Chicago, IL, US
LinkedIn followers
500 followers

About Sheila Petersen

I’m a purpose-driven sales development and enrollment specialist with a passion for…

Experience

  1. Shift Lead & Inventory Ambassador

    One Medical

    Jan 2022 — Present

    Administrative Assistant responsibilities. Support in-office teams through CI-CARE coaching, TOPS + Active Daily Management, contributing to A3 problem solving, updating the visual wall and leading huddles. Lead peer-to-peer coaching to support the behaviors that lead to model office experience Facilitate initial and ongoing training of the administrative assistant team. Monitor office schedule and adapt to callouts, appointment conversions. Ensure a best in class in-office experience for our patients by reviewing patient experience metrics including wait times, reviewing insurance and billing holds, monitoring post-visit survey results and following up on feedback cases. Oversee the receiving process for all packages and shipments, keep offices balanced between “too much” and “too little” inventory. Complete end of week and end of month counts of inventory, developing supporting processes to minimize shrinkage for the office every month. Complete 5S and physical space checks to ensure that aesthetic and organizational standards are met, managing all Support Tickets for facilities items. Complete physical checks of laundry, janitorial, and medical waste removal-impacted areas, escalating issues or areas of opportunity to the DSCL. Maintain office budget surrounding snacks and purchased items (Amazon Business/Staples).

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Sheila Petersen — Shift Lead & Inventory Ambassador at One Medical in Chicago, IL, US | Unifers