Sheila Pattnosh
Customer Success Director @Settlor
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WORK HISTORY
Customer Success Director @Settlor
Denver, CO, US
Develop and implement customer success strategies to drive retention and growth Lead, mentor, and grow a team of customer success managers Establish and track KPIs to measure customer success performance Collaborate with sales, product, and support teams to enhance the customer journey Identify customer needs and provide tailored solutions to ensure satisfaction Manage escalations and resolve customer issues in a timely manner Drive customer advocacy and reference programs Analyze customer data to identify trends and opportunities for improvement Create and deliver executive-level reports on customer success metrics Promote a customer-centric culture across the organization
EDUCATION
Colorado Mesa University
Bachelor of Arts - BA, Social Sciences
Colorado Mesa University
Social Sciences
Denver Paralegal Institute
Paralegal Certificate
ABOUT SHEILA PATTNOSH
Responsible for overseeing the daily operations of the Hackensack branch for Foundation…
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