Sheila Olson

About Sheila Olson

Senior leader with 25+ years of experience in various aspects of communications and business administration. Strategic executive with the tactical knowledge and experience to make hands-on, actionable results. Risk champion who possesses strong work ethic and attention to detail, taking personal accountability for delivering results against business goals. Special interest in human resources, compliance, risk management, strategic planning, and the employee experience. Skills & Experience: Communication Strategy – Strategic Consulting & Planning – Brand Management – Marketing Campaigns – Employee Communications – Culture & Change Management Initiatives – Public & Media Relations – Merger & Acquisition Messaging – Publication Management – Vendor Relations – Budget Management – Event Planning – Workplace Experience – Employee Engagement – Public Speaking – Website Development – Social Media Solutions – Sales Collateral Creation – Program Management – Diversity, Equity & Inclusion Strategy and Implementation – Employee Management – Recognition – Executive Partnership and Support

Experience

1. Executive Director, Communications

   Wells Fargo

   Jul 2022 — Present

   Lead a team in creating and delivering a variety of communications, including employee communications, customer-facing communications, and product marketing collateral, for Wells Fargo\'s Merchant Services organization- Own the end-to-end customer communications process and related controls- Oversee the creation and production of customer servicing communications, including those driven by contractual agreements, regulations, and payment network compliance- Manage the development and delivery of product positioning and messaging - Oversee the creation and production of product marketing materials- Build customer lifecycle communications

Education

• University of Wisconsin-Eau Claire

  BA, Communication Arts: Public Relations

  1991 — 1995

Skills

• Advertising
• Website Development
• Budgets
• Merger Communications
• Vendor Relations
• Communications Planning
• Social Media
• Employee Surveys
• Employee Engagement
• Strategic Communications
• Employee Recognition
• Strategy
• Event Planning
• Strategic Planning
• Corporate Communications
• Program Management
• Marketing Communications
• Financial Services
• Brand Management
• Marketing Strategy
• Leadership
• Communications Strategy
• Management
• Marketing
• Copy Editing
• Budget Management
• Internal Communications
• Proofreading
• Media Relations
• Publications Management
• Change Communication