Sheila McKannay

About Sheila McKannay

Operations Manager with 10+ years of experience implementing efficient, cost saving workflows that exceed revenue goals - optimizing profit margins, as well as customer satisfaction. Forge trusting and collaborative relationships with cross-functional teams and customers alike, fostering long-term, sustainable growth. Care Manager certified.| Operations Manager | Customer Service Manager | Care Manager s••••••••@gmail.com Analyze data and trends, identifying opportunities that improve service quality, policies, and protocol, driving organizational objectives through strategic, proactive planning. Manage budgets and forecasts, monitoring expenses, maintenance, vendor performance, and supplies. Implement employee development initiatives that further enhance and retain top talent, communicating change and programs in a clear, concise manner. Expertise includes care management, risk management, regulatory compliance, detailed reporting, and performance management (KPIs) Core Competencies • Operations Management • Continuous Improvement • Customer Satisfaction • Performance Management • Data, Trends & KPIs Analysis • Risk Management • Talent Development • Employee Retention • Effective Communication • Budgeting & Forecasting • Project & Vendor Management • Regulatory Compliance • Care Management Accomplishments - Grew Family Resource Home Care revenue from a deficit to a $14+ million company prior to its merger in 2018- Reduced turnover of direct care staff in the first 90 days of employment from 89% to 65% in an industry considered as an entry level position with high turn-over- Integral part of Family Resource Home Care\'s management and merger team successfully building collaborative and cross function teams from 8 branches to implement new systems, software, marketing materials and website, job titles, job descriptions, and budgets. Please contact me at 20••••••30 with Operations Manager and Customer Service. Manager opportunities.

Experience

1. Care Manager

   Aging Wisdom

   Apr 2021 — Present · Seattle, WA, US

Education

• San Francisco State University

  Master’s Degree

• National Certification for Care Management

  Care Manager Certified

  2011 — 2023

• University of California, Berkeley

  BA